Phylicia Saputra

Select Service Partner AG, Zürich Airport

• Handle daily cash receipts, sales records and reconciliations across high-volume airport units, strengthening accuracy, control awareness and reliability in commercial transaction handling.
• Coordinate with airline partners and internal teams on voucher reconciliation, change requests and operational issues, maintaining timely follow-up and service-oriented communication.
• Maintain structured, audit-ready documentation and follow strict internal procedures in a fast-moving, international customer environment where precision and compliance are essential.

PT. Qi Bao Resins Indonesia, Surabaya

• Supported senior management with Mandarin–Indonesian–English communication between Chinese management, local teams, clients and suppliers in a manufacturing and supply-chain environment.
• Assisted with quotation lists, delivery documentation, procurement follow-up and business correspondence, providing transferable experience in sales support, administration and customer follow-up.
• Coordinated requests between management, clients, suppliers and internal teams, keeping open topics, timelines and documentation visible until completion.

PT. Wellsun Plastic Technology Indonesia, Surabaya

• Provided real-time trilingual interpretation during client, supplier and regulatory inspections, helping stakeholders communicate clearly and resolve sensitive questions professionally.
• Coordinated purchasing requests, warehouse activities and meeting minutes during trial-production phases, supporting cross-functional execution under time pressure.
• Helped bridge communication between Chinese management and local operations, strengthening trust, responsiveness and practical problem-solving.

PT Ray Chain Indonesia, Surabaya

• Translated and verified SOPs, codes of conduct and internal policy materials across English, Mandarin and Indonesian, supporting consistent and compliant business communication.
• Improved terminology consistency in documents used across departments, developing the careful written communication needed for contracts, reports and client-facing materials.

Zhong Wen Shi Jie Mandarin Institute, Surabaya

• Designed and delivered structured Mandarin programmes for 50+ students, including needs assessment, learning plans, progress tracking and HSK preparation.
• Presented programme options to prospective students and parents, handled questions with a consultative approach and supported enrolment through trust-based communication.
• Built long-term relationships through patience, clear explanations and reliable follow-up, strengthening confidence in client-facing and relationship-driven roles.

Amaze Events, Remote

• Managed client communication, vendor sourcing and purchase tracking for online events, supporting organized records, timely delivery and professional stakeholder engagement.